Two letters. One for each industry.

Short, practical notes from the field: what’s changing, what’s working, and what buyers are actually asking. Subscribe to the one that fits your work.

AI Arbitration

The Resolution Letter

For software platforms, parking and property operators, and anyone holding a backlog of small unpaid disputes.

What’s in it

Where small-dollar disputes are leaking revenue
How software platforms are adding resolution for their customers
Notes from parking, property and invoicing

Issues No. 2 · September 2026AI started deciding arbitrations this year. Then the rule-writers showed up.Twelve months of change in arbitration, sourced, with what to do this month. No. 1 · September 2026The dispute already happens inside your software.Why the moment a customer disputes a charge is a product decision. About AI Arbitration →

Government Accreditation

The Accreditation Letter

For accreditation managers, chiefs and administrators in corrections, law enforcement, fire, EMS and public health.

What’s in it

Standards changes worth knowing, with sources
How agencies keep proofs current between assessments
Notes from corrections, law enforcement, fire and public health

Issues No. 1 · September 2026Six accrediting bodies. One year of new editions.The 2026 standards changes, sourced, with what to do about each. About Government Accreditation →

Two letters. One for each industry.

The Resolution Letter

The Accreditation Letter

Two newsletters, one for each industry