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ArticlesWriting on resolution
Everything I’ve published on small, high-volume disputes: the platforms that hold them, the operators who write them off, and how they get resolved.
AI arbitration
Small-dollar disputes, the platforms that hold them, and how they get resolved.
The Feature Your Platform Is Missing: Resolution
Your software already sees every dispute. It just can’t resolve them. How online arbitration turns written-off balances into a new line of revenue.
Read the article Parking & Enforcement · 5 min readParking Solved Detection. It Never Solved Collection.
The industry won the war on visibility, but catching a violation and collecting on it are two different problems. The last mile nobody markets.
Read the articleThe Resolution Letter
Short, practical notes on resolving small disputes at volume.
AI started deciding arbitrations this year. Then the rule-writers showed up.
Twelve months of change in arbitration, sourced, with what to do this month.
Read the issue No. 1 · September 2026The dispute already happens inside your software.
Why the moment a customer disputes a charge is a product decision, and what adding resolution looks like.
Read the issueGet The Resolution Letter
Short, practical notes on resolving small disputes at volume: what’s changing, what’s working, and what I’m seeing in the field.