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Articles & referencesWriting, by industry
Everything I’ve published, grouped by the market it’s about.
AI Arbitration
Small-dollar disputes, the platforms that hold them, and how they get resolved.
The Feature Your Platform Is Missing: Resolution
Your software already sees every dispute. It just can’t resolve them. How a white-labeled arbitration engine turns written-off balances into a new line of revenue.
Read the article Parking & Enforcement · 5 min readParking Solved Detection. It Never Solved Collection.
The industry won the war on visibility, but catching a violation and collecting on it are two different problems. The last mile nobody markets.
Read the articleGovernment Accreditation
Standards, cycles and assessors across corrections, law enforcement, fire, EMS and public health.
What Happens to Your Accreditation When That One Person Retires?
CALEA counts 470 standards. CFAI counts 250 performance indicators. ACA publishes 29 manuals. Different accrediting bodies, identical failure mode.
Read the article Reference · NCCHC 2026NCCHC 2026 Standards: What Changed, and What NCCHC Hasn’t Made Public
Sixteen renamed standards, one eliminated, one new, and two moved from Important to Essential. Every change NCCHC has stated publicly, sourced.
Read the reference Field guide · PDFThe Accreditation Field Guide
How accreditation works across sectors, and where agencies fall behind.
Open the PDFTwo newsletters, one for each industry
Short, practical notes on what’s changing and what I’m seeing in the field. Pick the one that fits your work, or take both.